BANK OF AMERICA (BoA) CARDHOLDER
ON-LINE ACCESS INSTRUCTIONS
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| WEBSITE: https://www.gov-eagls.bankof america.com/ |
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| The following are instructions to assist Department of Energy
travel cardholders access their government travel card account
information via the Web. Only the functions outlined below
may be accessed by DOE travel cardholders.
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| I. UPDATE ADDRESS, PHONE NUMBERS, OR E-MAIL ADDRESS |
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- FROM THE MENU ON THE LEFT SIDE OF THE SCREEN, CLICK ON
ACCOUNT INQUIRY/MAINTENANCE
- YOUR ACCOUNT INFORMATION DISPLAYS TO THE RIGHT
- CHANGE THE REQUIRED INFORMATION THEN CLICK ON SUBMIT
BUTTON AT THE TOP
OF THE SCREEN
- CHECK THE CORRECTED INFORMATION
- SCROLL TO THE BOTTOM OF THE SCREEN, THEN CLICK ON THE
CONFIRM BUTTON
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| II. VIEW STATEMENTS AND INDIVIDUAL TRANSACTIONS |
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- FROM THE MENU ON THE LEFT SIDE OF THE SCREEN, CLICK ON TRANSACTION DATA, THEN
INDIVIDUAL STATEMENT
- A MENU SELECTION APPEARS WITH OPTIONS TO DISPLAY
CURRENT OR PRIOR STATEMENTS
- CLICK ON DESIRED BUTTON (IF PREVIOUS STATEMENT, COMPLETE
MONTH/YEAR), THEN CLICK SUBMIT BUTTON
- THE GENERAL ACCOUNT AND SUMMARY STATEMENT
INFORMATION DISPLAYS
- TO VIEW THE INDIVIDUAL TRANSACTIONS FOR THE
STATEMENT DISPLAYED, CLICK ON VIEW STATEMENT
TRANSACTIONS AT THE BOTTOM OF THE SCREEN
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| III. DISPUTE TRANSACTIONS/REQUEST SALES DRAFT |
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- AFTER DISPLAYING THE INDIVIDUAL TRANSACTIONS
(SECTION II), CLICK ON THE DOLLAR AMOUNT OF THE
QUESTIONED TRANSACTION (THE DETAILS DISPLAY)
- CLICK ON DISPUTE TRANSACTION OR REQUEST SALES DRAFT
(APPROPRIATE SCREEN DISPLAYS)
- FOR DISPUTES, ENTER THE DISPUTE AMOUNT IN THE
LAST FIELD (NOTE: DO NOT ENTER DOLLAR SIGN,
COMMAS, OR DECIMAL POINT)
- CLICK ON THE SUBMIT BUTTON AT THE BOTTOM OF THE
SCREEN (VERIFICATION SCREEN DISPLAYS)
- CLICK ON THE OK BUTTON (CONFIRMATION
SCREEN DISPLAYS)
- CLICK ON THE OK BUTTON
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| IV. ACCESS BoA USER GUIDE |
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AFTER SIGNING ON TO EAGLS, CLICK ON TRAINING,
THEN EAGLS USER GUIDE,
THEN CHAPTER 9
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