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iManage Enterprise Application Support/HelpDesk

Required (*)
*This request for EAS support is:
Critical High Medium Low Other/Comments

*Name:
*Phone Number: (please use format:  999-999-9999)
*Organization:
*Organizational Routing Symbol
*Preferred Communication Method: E-Mail Phone Number Listed Above
*Symptom Description - Detail should include items, such as, PO#, Invoice#, Actual Report Name, Report Parameters, etc. (If not applicable, indicate N/A):

If the issue is a Critical issue, please provide a second 24 hour contact name and phone number:
*STARS:	Yes	No
*IDW:	Yes	No
For STARS, indicate if you are working in production:	Yes	No
If No, what Instance/Environment are you working in? (DEV, TRAINING, etc.)
*Module name (AP, AR, FA, PO, GL) and responsibility used:(If not applicable, indicate N/A)
*Navigation path or report/concurrent process name (If not applicable, indicate N/A):
*Has this ever worked?	Yes No N/A
If it has worked, when was the last time it finished successfully?
Describe the workaround if you have any (If not applicable, indicate N/A):
If the issue can be reproduced, indicate the action taken to resolve the issue so far: Other/Comments

Please attach any of the following applicable documents by choosing the “Submit Form with attachments” button below:
	Report output Concurrent request log file Screen prints of problematic STARS window Screen print of error message Problematic ADI Spreadsheet
	Once you submit this form, please follow the directions on the next page.

Note: Once you submit this form, an automated copy of your response will also be provided in your e-mail SENT box.

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