iManage Enterprise Application Support/HelpDesk
iManage Enterprise Application Support (EAS) provides operational application, technical and business support for the Department's iManage corporate enterprise-wide systems. The iManage EAS provides customer support for system components of the iManage Program initiative to include the iPortal, the Standard Accounting and Reporting System (STARS), the iManage Data Warehouse (IDW), E-Travel Support for GovTrip, and enterprise-wide customer support for Accounting Travel and Payroll. STRIPES customer service provided by STRIPES Team.
Normal Business Hours: 8:00 AM to 6:00 PM EST Monday - Thursday 8:00 AM to 5:00 PM EST Friday
Headquarters: (301) 903-2500, or use Toll Free: 1-866-834-6246
Select: Option #4, Option #1 - For iPortal/STARS/IDW Support Option #2 - For Travel Support Option #3 - For STRIPES Option #4 - For Payroll
iManage EAS Helpdesk: i-Manage.EAS@hq.doe.gov
To request support for Payroll, send e-mail to PayrollCSRHelpDesk@hq.doe.gov
Requests for STARS/IDW Support may be submitted using theiManage EAS Standard Form*. There is no after-hours support in effect on a normal basis. This is available only when requested by STARS Application Owner. When in effect:
- Hours - 6:01 PM (Friday 5:01 PM) to 7:59 AM EST daily/weekends.
- All critical/urgent Requests for Support - must be submitted using the
iManage EAS Standard Form* - otherwise the request will be assigned and analyzed the next business day.
Note 1: Once the form is completed and submitted, the information will automatically be forwarded via the web to the iManage EAS Team for assignment and action.
Note 2: When after-hours support is not in affect – all e-mails and voice messages received after hours will be answered the next business day.
To request support for the STRIPES software application send an e-mail to: STRIPES-Helpdesk@hq.doe.gov.
To request support for Travel Accounting, send e-mail to: Accounting.Customer@hq.doe.gov (ie, Travel policy, government charge card information)
To request Travel System Support, please use this link and respond to the questions in the e-mail: Travel System Support (GovTrip support)
Provide written correspondence to iManage EAS Team:
i-Manage.EAS@hq.doe.gov Send us feedback on your Customer Service experience:
EAS Feedback Form
iManage EAS Manager: Laura Kramer
